Terms of Service

These Terms of Service govern access to and use of PAIVUS websites, demonstrations, controlled pilots, software services and related support provided by PAIVUS Ltd.

References to “PAIVUS”, “we”, “us” or “our” mean PAIVUS Ltd. References to “you” or “your” mean the organisation entering into an agreement with PAIVUS and any authorised user acting on its behalf.

PAIVUS services are intended primarily for business and professional use. Additional terms may be set out in an order form, pilot agreement, founding-partner agreement, data-processing agreement or other written contract. Where those terms conflict with this page, the separately signed agreement will take priority.

PAIVUS is developing the Hospitality Intelligence Platform, with ARK as its intelligence core. Depending on the service agreed with you, PAIVUS may provide access to hospitality workflows, operational information, decision-support capabilities, demonstrations, integrations, implementation support or controlled pilot environments.

The precise features, service levels, implementation scope and availability commitments applicable to your organisation will be those stated in the relevant written agreement.

Demonstration environments, sample data, prototypes and preview features are provided for evaluation. They must not be treated as live operational data or relied upon for production decisions unless PAIVUS has expressly confirmed otherwise in writing.

You must ensure that account details are accurate and that only authorised individuals access the service. Login credentials must be kept confidential and must not be shared outside the permissions established for your organisation.

You are responsible for activity carried out through your accounts except to the extent that the activity results from a security failure caused by PAIVUS.

You must notify PAIVUS promptly if you suspect unauthorised access, compromised credentials or misuse of the service.

You are responsible for:

• ensuring that information supplied to PAIVUS is accurate, complete and lawfully obtained;
• establishing appropriate user roles, permissions and internal approval processes;
• reviewing recommendations and outputs before taking material operational, commercial, financial or guest-related action;
• maintaining any systems, connectivity and third-party accounts required to use the agreed service;
• complying with applicable employment, consumer, hospitality, financial, tax, privacy and other legal obligations; and
• ensuring that your use of PAIVUS does not infringe the rights of another person or organisation.

You must not use PAIVUS to:

• break the law or facilitate unlawful activity;
• upload malicious code, interfere with security or attempt unauthorised access;
• reverse engineer, copy or extract the service except where the law expressly permits it;
• test vulnerabilities or place unreasonable load on PAIVUS infrastructure without written permission;
• misrepresent demonstration information as live or verified operational information;
• use outputs as the sole basis for decisions requiring professional, legal, financial, safety or regulatory judgement; or
• permit access by a third party that is not authorised under your agreement.

We may restrict or suspend access where reasonably necessary to protect PAIVUS, its users, third parties or the security and integrity of the service.

ARK is designed to interpret relevant hospitality context and provide information, recommendations or coordinated decision support. Outputs may be generated from available data, configured rules, statistical techniques and artificial-intelligence technologies.

ARK outputs may be incomplete, delayed or inaccurate. They do not replace appropriate human judgement, professional advice or the authority of your management and operational teams.

You remain responsible for reviewing material recommendations, confirming underlying information and obtaining any required approval before acting. PAIVUS may identify confidence, evidence or approval requirements, but those indicators do not guarantee an outcome.

As between you and PAIVUS, you retain ownership of information, content and records submitted to the service by or on behalf of your organisation.

You grant PAIVUS the limited rights necessary to host, process, transmit, secure and otherwise use that information to provide, support and protect the agreed service and to meet our legal obligations.

Where PAIVUS processes personal data on your behalf as a processor, the processing must be governed by appropriate written data-processing terms. Those terms will address matters required by applicable data-protection law, including instructions, security, confidentiality, subprocessors, assistance and deletion or return of personal data.

PAIVUS will not use identifiable customer or guest data to train a general-purpose artificial-intelligence model unless this has been expressly agreed in writing and is supported by an appropriate lawful basis.

Further information about PAIVUS data practices is available in our Privacy Policy.

PAIVUS may connect with third-party services such as booking, communications, payment, identity, analytics, finance or infrastructure providers.

Third-party services are governed by their own terms, availability, security and privacy practices. Unless expressly stated in writing, PAIVUS does not control and is not responsible for a third-party service.

You are responsible for maintaining any third-party licences, accounts and permissions required for an integration you request.

Fees, payment dates, taxes, billing arrangements and any founding or pilot terms will be stated in the applicable order form or other written commercial agreement.

Unless the relevant agreement states otherwise, fees are exclusive of VAT and other applicable taxes. You are responsible for taxes properly chargeable in connection with the service, excluding taxes based on PAIVUS income.

PAIVUS will not be bound by a discount, price commitment or preferential commercial term unless it is recorded in writing by an authorised PAIVUS representative.

PAIVUS and its licensors retain all rights in the PAIVUS platform, ARK, software, interfaces, documentation, designs, models, methodologies, branding and related intellectual property.

Subject to your compliance with the applicable agreement, PAIVUS grants you a limited, non-exclusive, non-transferable and revocable right to access and use the agreed service for your organisation’s internal business purposes during the contract term.

Feedback may be used to improve PAIVUS provided that doing so does not identify your confidential information or transfer ownership of your customer data to PAIVUS.

Each party must protect confidential information received from the other and use it only for the relevant business relationship.

Confidential information does not include information that is publicly available through no breach of confidence, was lawfully known already, is received lawfully from another source or is independently developed without using the other party’s confidential information.

A party may disclose confidential information where required by law, regulation or a competent authority, where legally permitted after giving reasonable notice to the other party.

We aim to provide a reliable and secure service, but uninterrupted or error-free access is not guaranteed unless a written service-level commitment expressly states otherwise.

PAIVUS may update the service to improve functionality, security, reliability, legal compliance or user experience. We will seek to provide reasonable notice where a material change is expected to significantly reduce contracted functionality.

Preview, beta and demonstration capabilities may change or be withdrawn without becoming generally available.

The duration, renewal and termination rights applicable to a paid service or pilot will be stated in the relevant written agreement.

PAIVUS may suspend access where reasonably necessary because of a material breach, non-payment, security risk, unlawful use or a threat to the service or another party. Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue.

Following termination, access will end and customer data will be handled in accordance with the applicable agreement, data-processing terms, Privacy Policy and legal retention obligations.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the extent permitted by law, PAIVUS is not responsible for losses resulting from inaccurate customer data, unauthorised use, failure to review a recommendation, third-party services or events outside PAIVUS’s reasonable control.

Any contractual exclusions, financial caps or specific remedies applicable to a commercial service will be stated in the relevant written agreement. These terms do not create a financial liability cap where no commercial agreement has established one.

Demonstrations and preview features are provided for evaluation and must not be relied upon as production services.

Neither party is responsible for delay or failure caused by events outside its reasonable control, subject to any contrary term in a signed agreement.

You may not assign or transfer your agreement without PAIVUS’s prior written consent, except where applicable law provides otherwise. PAIVUS may assign an agreement as part of a reorganisation, financing, merger or sale of relevant business assets, provided this does not materially reduce your contractual protections.

If a provision is found unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right.

No person other than the parties to the applicable agreement has a right to enforce these terms unless that agreement expressly says otherwise.

Unless a separately signed agreement states otherwise, these terms and any non-contractual dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.

Questions about these terms may be sent to legal@paivus.com. General enquiries may be sent to hello@paivus.com.